Member testimonial

"I feel great. Looking back from where I started, I am totally amazed! My back hasn't tightened up on me, which is so great. I am much stronger from completing the Hinge Health playlist in conjunction with the exercises that I am doing outside of [the program]. It has been a very long time since I felt this good. I am so grateful for my new health."

—Anonymous member and Hinge Health participant

About the company

As a global insurance company, the organization offers holistic insurance protection to customers worldwide, ranging from traditional auto and home insurance to identity protection, and device protection. The company has employees in the United States, Ireland, India, Canada, Mexico, and Eastern Europe. 

Recently the company recently rolled out an innovative benefits program. Employees receive funds and can select the benefits that are most important to them and their families. The benefit funds are provided to employees in the most tax-advantaged way possible.

Workforce and benefits challenges

The company wants to keep benefit programs in the forefront of employees’ minds. The goal is to create an environment where employees know that the firm will be there to protect them, if something happens to them or their families. When people know resources are available, they use them when appropriate – leading to better health outcomes and cost savings. 

Communicating effectively with employees is a year-round effort. The benefits team strives to strike a balance. Communications shouldn’t be overwhelming and they also shouldn’t be “creepy.” Even though the benefits team knows a lot about employees, communications can’t seem intrusive. 

The benefits team keeps an eye on employee health trends and responds with programs and communications as needed. If, for example, there is high ER utilization in a certain state, the team can push a message out immediately to that population about better care alternatives.

MSK benefits program implementation

A digital model for health benefits has been well accepted by employees. The company has been moving for years toward becoming a digital organization, so moving health benefits in that direction felt natural. The benefits team keeps a close eye on the member experience, so people don’t get overwhelmed with too many health apps. 

Over a year ago, the company rolled out a fully digital mental health program which has seen high levels of utilization. The organization also implemented Hinge Health to address MSK conditions. The company has been pleased with Hinge Health.