Sensor Tips for Knee / Hip Program

To help you get the most out of your therapeutic exercises in the Hinge Health program, we highly encourage you to use your sensors. The sensors help guide you into the proper position for your exercises, help you stay in position for the allotted amount of time, and can help ensure that the range of motion for the exercise is set properly for you.

In order to get the most out of your sensors, please read the following tips.

Connection Tips

• Please verify that you have the latest version of the app downloaded. Either the app Homescreen will let you know if there is an update available; or you can click on the Account tab and under App version it will let you know if there is an update available.

  • If when you run an update and it seems that the install is taking too long, it usually means that the tablet security settings need to allow for app installs. Go to Settings > Apps & Notifications > Special app access > Install unknown apps. Once there, make sure that Hinge Health, Chrome, and Drive apps all say 'Allow’. If not, click on the app and toggle the switch ON.

• Ensure that your sensors are fully charged as low batteries can impact sensor performance. A steady white light on the sensors while plugged into the charger indicates that they are fully charged.

• Ensure that the Bluetooth setting is turned on for your device (if it is on, you can toggle it off and back on to see if that corrects any issues).

  • Keep in mind that sensors connect via the app and not through the device’s Bluetooth settings

• Check that the Location-Based Services is toggled ‘ON’ on your device. Lenovo tablet-specific instructions below:

  • From the tablet home page, select “Settings”

  • Select “Location”

  • Toggle “Use location” on.

  • Tap “App Permission”

  • Tap Hinge Health and select, “Allow only while using the app”.

• Unpair and re-pair Sensors by:

  • Opening the Hinge Health app

  • Click on Account (bottom right hand side of the screen)

  • Click on "Unpair Sensors"

  • Begin a new playlist and the app will walk you through pairing the sensors again

• If sensors aren't pairing, you can start and restart your playlist. Make sure all sensors are turned on and properly placed on your body as instructed.

Calibration Tips

• Ensure that your sensors are fully charged as low batteries can impact sensor performance. A steady white light on the sensors while plugged into the charger indicates that they are fully charged.

• Make sure you have the latest version of the app (see instructions above).

• Start/Restart Playlist, make sure all sensors are turned on and properly placed on your thigh & shin as instructed.

• Make sure you are wearing as comfortably tight-fitting clothes as possible. Loose clothing can make the sensors move during the workout or cover the sensors which may affect the calibration.

• We suggest placing the thigh sensor higher up towards the middle of your thigh, and the lower sensor on the middle of your calf. This will increase the range of motion the program can detect in your movements.

• Make sure your legs are as straight as you can and that you are not leaning forward/backward during the calibration.

• If the calibration seems off during your workout and isn't letting you proceed, sometimes this means the sensors have moved or need to be re-calibrated. First check the sensors and readjust them if they are out of place. If the calibration is still off, you can exit out of the workout and then restart it, which will allow you to re-calibrate the sensors.

• If the calibration continues to not monitor your movements incorrectly, unpair the sensors before you restart or start a new session (instructions above).

• If you are unable to get into the target zone during the exercise or need more of a challenge, you can use the up/down arrow keys to the right of the screen to adjust the difficulty of the exercise

• For the Sit to Stand exercise: use a chair that is a bit lower to the ground so that your knees are bent as close to a 90 degree angle as possible. Also, try to sit towards the edge of the seat.

• Note: For many exercises, you will do the exercise with one leg and then switch to the other leg. You will first do the pose with the leg that has the sensors on it. You will then do the pose with the opposite leg without the sensors (so you do not move the sensors). If you want to see how you are doing with the other leg, then you can place the sensors on the opposite leg for your next session.

• If you have any additional questions, please text your Care Team at 833-418-0909.

• If you are still unable to connect/calibrate the sessions after these steps, you can contact our Tech Support team by calling 855-902-2777 ext. 2 on Monday-Friday between 6am-6pm PST.